Meru Mobility Tech Pvt Ltd has introduced several measures to enhance customer protection during the ongoing Coronavirus pandemic — these measures are aimed to not only provide a healthy and safe ride for passengers and driver-partners alike, but also include foregoing its own commission to ensure driver-partners are inspired to be available to provide people who need local commutes, a safe and protected ride every single time.
Meru, the app-based ride-hailing cab operator in India, in which Mahindra & Mahindra Ltd now holds a majority stake, has been continuously educating and updating its driver-partners on various preventive measures like using alcohol-based sanitizers, wearing face masks while changing them regularly, and encouraging cashless payments to minimize physical contact and maintaining social distancing at all times.
Meru has launched this initiative through a series of activities that include distribution of sanitizers and masks, on-site training of drivers, message blasts and distribution of do’s and don’ts leaflets for their driver partners. Since the driver earnings have been severally impacted, Meru has waived off its own commissions and has launched incentive schemes for the deserving driver partners who are the true super heroes serving its customers during these trying times.
Meru has also introduced a unique ‘Ozone Treatment’ to sanitize the cabs at designated hubs in the city. This process involves the releasing of Ozone (O3) air inside every cab and in the process reducing the extent of viruses and bacteria. O3 easily permeates through vents, far seats, under saturate upholstery fibers and reaches all the nooks and crannies in the vehicle which are usually difficult to reach. This initiative has been carried out pan-India in 1000 Meru cabs and counting.
Neeraj Gupta, Founder and CEO at Meru Mobility Tech Pvt. Ltd., said, “Meru has always focused on serving mobility needs of its customer base in a hassle-free manner. To mitigate the risk of contracting the virus, we have taken several measures to reassure customers and maintain the safety of both the rider and driver partner. I am sure that these measures in conjunction with the general awareness of both our drivers and passengers will make traveling in a Meru cab that much more safe during these times”.
To make travel more accessible to everyone, Meru has reduced its fares by a flat 40%. Meru will offer riders an affordable solution to at a starting price of Rs.39 in select cities which will include Mumbai, Delhi, Bangalore and Hyderabad.
The riders can contact Meru’s 24×7 helpline number of 44224422 for any assistance.